Conversational Marketing in 2026: How AI-Powered Conversations Are Replacing the Static Customer Journey – StoryLab.ai
The customer journey doesn’t start on a landing page anymore. It starts in a chat window. Someone messages a brand on Instagram at 11 pm asking about sizing. Someone else asks a website chatbot to compare two subscription tiers before they’ve opened your pricing page. By the time a prospect fills out a form, they’ve … Read more