JetBlue has been accused in a lawsuit of collecting customers’ personal data without their consent and using it to set ticket prices. Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive content. Andrew Phillips, who lives in New York City, said in the complaint that he was “entirely unaware that … Read more
Most businesses start strong with campaigns, follow up with leads, and stay active for a while. But when things get busy, it becomes difficult to maintain consistency. One week, you may reach out to customers; the next, communication may drop. Most businesses struggle with this gap. Customers notice this pattern, as they can feel the … Read more
Starbucks is offering its baristas up to $1,200 in annual bonuses and shifting to weekly pay as the coffee chain pushes to boost sales and improve customer service. The company said Thursday that the bonuses are tied to whether individual Starbucks outlets meet customer service and sales goals. Moving to weekly pay should also give … Read more
IE 11 is not supported. For an optimal experience visit our site on another browser. Now Playing Customer throws cocaine back at seller as police arrive 00:15 UP NEXT Pink tutus appear on statues across parks in Alabama 00:13 Suspect leads police on chase in stolen Bud Light truck 00:17 Hegseth lifts Army crew suspension … Read more
#1 Helpware CX AI-augmented CX operations anchored in people, with 19 global locations, 90% CSAT, and native-speaker support across 45 languages Founded in 2015 in Lexington, Kentucky, Helpware CX has grown into one of the more operationally serious BPO providers in the mid-market space. Their outsourced customer support model is built around brand voice training … Read more